Autopilot ResetĪutopilot Reset is ideal when all data on a device needs to be wiped, but the device remains enrolled in your tenant. This option may be ideal if the device is also registered in Autopilot to make the OOBE experience seamless, or if you plan to use a provisioning package to re-enroll the device. You're returning a device to the service center, and you want to remove all data and settings from the deviceĬonsider that once the device is wiped, the new user will go through OOBE.You need to reassign the device to a different student, and you want to reset the device to its original settings.It's the end of school year and you want to prepare the device for a new school year.The device isn't working properly, and you want to reset it without reimaging it.Select Factory reset to confirm the actionĬonsider using factory reset in the following example scenarios:.Select the device you want to reset > Factory reset.Sign in to the Intune for Education portal.Here are the steps to perform a factory reset from Intune for Education: Once the wipe is completed, the device will be in out-of-box experience. The device is also removed from Intune management. All settings, applications and data installed on the device after purchase are removed. Autopilot reset is used to return the device to a fully configured or known IT-approved stateĪ factory reset, or a wipe, reverts a device to the original settings when it was purchased.Factory reset (also known as wipe) is used to wipe all data and settings from the device, returning it to the default factory settings.Intune for Education provides two device reset functionalities that enable IT administrators to remotely execute them: The device has hardware problems and you want to send it to the service center.It's the end of the school year and you want to prepare the device for a new school year.The device isn't responding to commands.There are different scenarios that require a device to be reset, for example:
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